Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, is enabling guests to seamlessly plan their travel through an industry-first update to its award-winning Four Seasons App.
With a new trip planning itinerary feature and a new-look app design, customizing your trip to match your preferences is simpler than ever.
Every moment of your Four Seasons stay can now be curated using the Four Seasons App, from ordering an in-room meal to requesting the morning newspaper, reserving a spa treatment, booking once-in-a-lifetime adventures in the world’s most captivating locales, arranging transport or securing a hard-to-come-by dinner reservation – all while in contact with a concierge on-call.
A new elegant and modern App layout also makes arranging activities (on-or-off-property) simple and intuitive, with scheduled items conveniently displayed on the in-App itinerary.
“We know from guest feedback that now, more than ever, the luxury traveller is looking for digital tools that can make their lives easier,” says Christian Clerc, President, Worldwide Hotel Operations. “This is why we are choosing to invest in thoughtful technology where it matters most to our guests, using an intuitive and relevant mobile-first approach.”
The all-new App is also better integrated with the Four Seasons Chat. Directly accessible from the new app, Four Seasons Chat is available on nine global platforms. This chat feature enables guests to communicate in real-time with property teams in 100+ languages before, during and after their stay.
Combined with the trip planning feature, guests can connect with Four Seasons at any stage of the travel arrangement. With instant translations and quick responses, trip planning is that much easier with Four Seasons.
“Since 2018, our guests have exchanged more than 5.7 million messages using Four Seasons Chat, 1.3 million of which were sent via the Four Seasons App,” Clerc adds. “This is why we’ve made it a priority to constantly evolve our digital service offering at Four Seasons and further integrate digital solutions that drive personalization to set us apart and ultimately enhance the guest experience.”
Four Seasons trip planning is currently available at Four Seasons properties worldwide and on fourseasons.com.